FAQ

GENERAL INFORMATION

How to Place an Order?

To add an additional delivery address to your account:
Click on “my Account” in the top right corner of your screen (if you are logged in, you would see your name there)
Now click on “Manage My Account” in the dropdown.
You will be directed to your account where you will find “Address Book “on the left side of the screen.
Click on the “Add a New Address” button, enter the details of the new address and click on “Save This Address

Will I receive the same product that I see in the picture?

To add an additional delivery address to your account:
Click on “my Account” in the top right corner of your screen (if you are logged in, you would see your name there)
Now click on “Manage My Account” in the dropdown.
You will be directed to your account where you will find “Address Book “on the left side of the screen.
Click on the “Add a New Address” button, enter the details of the new address and click on “Save This Address

Where can I view my sales receipt?

To add an additional delivery address to your account:
Click on “my Account” in the top right corner of your screen (if you are logged in, you would see your name there)
Now click on “Manage My Account” in the dropdown.
You will be directed to your account where you will find “Address Book “on the left side of the screen.
Click on the “Add a New Address” button, enter the details of the new address and click on “Save This Address

How can I return an item?

To add an additional delivery address to your account:
Click on “my Account” in the top right corner of your screen (if you are logged in, you would see your name there)
Now click on “Manage My Account” in the dropdown.
You will be directed to your account where you will find “Address Book “on the left side of the screen.
Click on the “Add a New Address” button, enter the details of the new address and click on “Save This Address

Will you restock items indicated as “out of stock?

To add an additional delivery address to your account:
Click on “my Account” in the top right corner of your screen (if you are logged in, you would see your name there)
Now click on “Manage My Account” in the dropdown.
You will be directed to your account where you will find “Address Book “on the left side of the screen.
Click on the “Add a New Address” button, enter the details of the new address and click on “Save This Address

COUPON, DISCOUNT & PROMO CODES INFORMATION

How do I get coupon or promo codes?

To add an additional delivery address to your account:
Click on “my Account” in the top right corner of your screen (if you are logged in, you would see your name there)
Now click on “Manage My Account” in the dropdown.
You will be directed to your account where you will find “Address Book “on the left side of the screen.
Click on the “Add a New Address” button, enter the details of the new address and click on “Save This Address

How do I Apply it?

To add an additional delivery address to your account:
Click on “my Account” in the top right corner of your screen (if you are logged in, you would see your name there)
Now click on “Manage My Account” in the dropdown.
You will be directed to your account where you will find “Address Book “on the left side of the screen.
Click on the “Add a New Address” button, enter the details of the new address and click on “Save This Address

Is there any limitations ?

To add an additional delivery address to your account:
Click on “my Account” in the top right corner of your screen (if you are logged in, you would see your name there)
Now click on “Manage My Account” in the dropdown.
You will be directed to your account where you will find “Address Book “on the left side of the screen.
Click on the “Add a New Address” button, enter the details of the new address and click on “Save This Address

Can I ask for a coupon code?

To add an additional delivery address to your account:
Click on “my Account” in the top right corner of your screen (if you are logged in, you would see your name there)
Now click on “Manage My Account” in the dropdown.
You will be directed to your account where you will find “Address Book “on the left side of the screen.
Click on the “Add a New Address” button, enter the details of the new address and click on “Save This Address

Can I share my codes with others?

To add an additional delivery address to your account:
Click on “my Account” in the top right corner of your screen (if you are logged in, you would see your name there)
Now click on “Manage My Account” in the dropdown.
You will be directed to your account where you will find “Address Book “on the left side of the screen.
Click on the “Add a New Address” button, enter the details of the new address and click on “Save This Address

SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

To add an additional delivery address to your account:
Click on “my Account” in the top right corner of your screen (if you are logged in, you would see your name there)
Now click on “Manage My Account” in the dropdown.
You will be directed to your account where you will find “Address Book “on the left side of the screen.
Click on the “Add a New Address” button, enter the details of the new address and click on “Save This Address

How long will delivery take?

To add an additional delivery address to your account:
Click on “my Account” in the top right corner of your screen (if you are logged in, you would see your name there)
Now click on “Manage My Account” in the dropdown.
You will be directed to your account where you will find “Address Book “on the left side of the screen.
Click on the “Add a New Address” button, enter the details of the new address and click on “Save This Address

What exactly happens after ordering?

To add an additional delivery address to your account:
Click on “my Account” in the top right corner of your screen (if you are logged in, you would see your name there)
Now click on “Manage My Account” in the dropdown.
You will be directed to your account where you will find “Address Book “on the left side of the screen.
Click on the “Add a New Address” button, enter the details of the new address and click on “Save This Address

Do I receive an invoice for my order?

To add an additional delivery address to your account:
Click on “my Account” in the top right corner of your screen (if you are logged in, you would see your name there)
Now click on “Manage My Account” in the dropdown.
You will be directed to your account where you will find “Address Book “on the left side of the screen.
Click on the “Add a New Address” button, enter the details of the new address and click on “Save This Address

Do You Offer Delivery Confirmation?

To add an additional delivery address to your account:
Click on “my Account” in the top right corner of your screen (if you are logged in, you would see your name there)
Now click on “Manage My Account” in the dropdown.
You will be directed to your account where you will find “Address Book “on the left side of the screen.
Click on the “Add a New Address” button, enter the details of the new address and click on “Save This Address

PAYMENT INFORMATION

When the order payment is taken of my bank account?

To add an additional delivery address to your account:
Click on “my Account” in the top right corner of your screen (if you are logged in, you would see your name there)
Now click on “Manage My Account” in the dropdown.
You will be directed to your account where you will find “Address Book “on the left side of the screen.
Click on the “Add a New Address” button, enter the details of the new address and click on “Save This Address

What is wishlist?

To add an additional delivery address to your account:
Click on “my Account” in the top right corner of your screen (if you are logged in, you would see your name there)
Now click on “Manage My Account” in the dropdown.
You will be directed to your account where you will find “Address Book “on the left side of the screen.
Click on the “Add a New Address” button, enter the details of the new address and click on “Save This Address

Can I change or cancel my order?

To add an additional delivery address to your account:
Click on “my Account” in the top right corner of your screen (if you are logged in, you would see your name there)
Now click on “Manage My Account” in the dropdown.
You will be directed to your account where you will find “Address Book “on the left side of the screen.
Click on the “Add a New Address” button, enter the details of the new address and click on “Save This Address

Can I ask for a coupon code?

To add an additional delivery address to your account:
Click on “my Account” in the top right corner of your screen (if you are logged in, you would see your name there)
Now click on “Manage My Account” in the dropdown.
You will be directed to your account where you will find “Address Book “on the left side of the screen.
Click on the “Add a New Address” button, enter the details of the new address and click on “Save This Address

What is package tracking in my orders?

To add an additional delivery address to your account:
Click on “my Account” in the top right corner of your screen (if you are logged in, you would see your name there)
Now click on “Manage My Account” in the dropdown.
You will be directed to your account where you will find “Address Book “on the left side of the screen.
Click on the “Add a New Address” button, enter the details of the new address and click on “Save This Address